Eclipse 2000 Hosting Blog

Posted @ 16:30pm

We are having a few issues on Server 1 which is causing services to stop running, Sorry for any problems this is causing but we are working to resolve this issue.

Some sites may go offline during this issue.

Update @ 18:40pm,

We are still working on Server 1, We my have to reboot the server from time to time over the next few hours.

Update @ 19:59pm,

We have finished works on Server 1 and all accounts should now be working again. Please submit a ticket if any accounts of yours are not working and we will be able to look in to this for you.

We are currently having a few issues with Server 1 which has caused the system to go offline. We are working with our data centre to get this resolved as soon as possible.

Sorry for any problems caused.

This issue has now been resolved.

Dear all,

We have had a small issue with our credit card payment system which has now been resolved. You will now be able to make payments online using your card.

We have now updated all DNS settings for the control panels, If you login to your panel you will be connecting to the new server.

The new IP address of the server is 83.170.102.233

Please login to your control panel and re-configure your server. Go to the configuration page and update the IP address to the new one, Please copy and paste from this email the IP so you dont make a mistake. Also click on the configure stats link and change the IP address in that section as well.

You will then need to stop your server and start it again.

If you come across any problems at all in using your server please log a support ticket.

Dear all current Broadband Customers, Today Eclipse 2000 has sold its Broadband Business over to Eclipse Internet (www.eclipse.net.uk). This is part of an ongoing change for Eclipse 2000 for the better, and for future customer service from us. Please note that Eclipse 2000 will continue to operate the hosting business as normal, This will not be changing at all!

If you are a current Broadband customer of ours you will shortly be getting this information by post along with a form that will need to signed by the account holder to allow Eclipse Internet to take over your connection from us. Nothing will change and you will not have any downtime. Your username and password for Broadband will remain the same as will your email address if you have one with us. One good thing is that the price you’re currently paying will be going down. You will need to contact us to find out your new monthly price if you are interested.

Once we receive your form back in the post we will start the process of moving your account across, As stated before nothing will change for you straight away and you will not get any downtime. Eclipse Internet will contact you and setup a new online portal account so you can view your details and invoices etc.

Please also note in order for you to be moved away from us all invoices that you have outstanding in our system will need to be settled. Failure to do this will result in your connection been terminated and a charge of £47 been applied.

If you have any more information about this change please do give us a call on 0870 974 8472 or email us at sales@eclipse2000.co.uk, Remember you can also comment on this blog so the information becomes available to everyone.

As from today we have changed our Telephone Number to 0870 974 8472, Please note the old number will no longer be answered.

We are currently working with our data centre to repair a fault on Server 1, More information will follow as we get this.

Update @ 18:10pm

The server is now back online and the issue has been resolved, Sorry for any problems caused.

Dear all,

Due to the huge changes that are currently in progress with Eclipse 2000 we have now changed the way payments come to us, Yes we still accept PayPal and card payments. Our PayPal address has now changed to paypal@eclipse2000.co.uk, If you currently have a subscription setup this will be cancelled over the next day or so. Then once you login to your client area and make your next payment you will be able to create a new subscription to our new address. Please dont send manual payments to our address as our system wont automaticlly update and your payment will not be marked as paid. You must continue to make payments from your client area.

If you pay using a Credit Card or Debit card again this has changed, If you login to your client area and pay the outstanding invoice you have it will take you to a new screen allowing you to save cards for future faster processing. It will also allow you to change any card details using our system. We also will be allowing our system to make automatic payments from your card shortly, You will have the option for this.

Also coming soon if you have trouble making a payment online with your card you will soon be able to call us and make the payment over the phone. Again this is not available yet so please dont call.

Please note we NO longer accept Nochex payments, Please dont try and send anything manually as it will fail.

If you have any questions about these changes please get in contact with us straight away.

Regards

Paul

Some customers that pay for services using Nochex Credit cards services on our site may experience issues over the next few days. We are working to resolve this problem but if you have an outstanding bill that needs paying and you are not able to do this because of this issue please get in contact with us straight away by submitting a support ticket.

We will then be able to put your payment on hold till we resolve this problem.

We are currently having a few issues on our UK platform, This should be resolved shortly.

This is now fully resolved. Sorry for any problems caused.