Eclipse 2000 Blog

Please note from Tuesday 9th March we have a new contact telephone number. This new number us now in use and all old contact numbers will be taken offline.

Please use the following number to get in contact with us: 0844 487 3018

Over the past few days we have installed a new piece of software on all servers called RBL Blocker, This system is designed to filter out spam from reaching your inbox.

So far we have recieved good feedback from the software so please feel free to let us know if this has made any changes to your incomming mail.

Please note from 27th January 2010 we have a new fax number. This number has now been updated on our website.

Our new Fax number to be used from now on is 0844 504 7256

We have made some changes to our website this evening which has resulted in various DNS servers updating. While this is happening some customers may not be able to access our site or the support system.
Sorry if this causes any problems, once your local DNS server updates you will be able to access the site again.

Eclipse 2000 now support the new 3D technology on our website.

What is 3d Secure?

3d secure explained

3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet.

MasterCard brand their system as ‘MasterCard SecureCode’ and Visa call theirs ‘Verified by Visa’.

3D Secure payment security creates what is called a ‘trust chain’ throughout the transaction, shifting the liability for fraud from the merchant to the issuer under a range of conditions.

However, merchants should not consider 3D Secure as a panacea and should continue to use their existing anti fraud measures as well.

When an ecommerce transaction occurs on a 3D secure website and the cardholder is paying using a credit/debit card enrolled in 3D secure either the Mastercard or VISA pop up or inline security screens appear. The user is then asked to enter their passphrase (which can be a combination of letters or numbers) which is known only to them. Mastercard or VISA then return the user to the ecommerce store after authentication.

3D Secure facts

• 3D secure payment security is only applicable to eCommerce/Internet transactions.
• MoTo transactions (Mail Order/Telephone Order) are not affected
• Transactions that occur via a telephone or virtual terminal i.e. MoTo do not need 3D secure (you can’t ask the customer for their passphrase as it is private).
• Cardholder Not Present (CNP) transations are when the cardholder is not physicaly there at the point of sale i.e. on the Internet or on the telephone
• Conversely Cardholder Present (CP) transactions are when the cardholder is physically at the point of sale e.g. in a retail store

important things to know about 3D Secure

• From 21st January 2010 it will be mandatory for all merchants who wish to accept Maestro cards (part of Mastercard) to use 3D secure. If merchants do not comply merchants risk heavy fines and the threat of loosing their ability to process credit cards.

Just to let you all know there was a small issue with the Auto DJ feature on all our Shoutcast Servers. This has now been fixed and all should now be working OK.

If you have any further issues with this feature please log a support ticket from inside your client area.

A little bit of information for you all, just about everyone i know now has an iPhone so i was looking about if there was a system in place that will allow you to control your hosting account using cpanel on your phone and i came across this site

http://cpaneliphone.com/

I have not got an iPhone myself so i cant really give it a try but if anyone has tried this and feels its a useful tool please let us know your comments.

As part of the huge sucess of Eclipse 2000’s product range we are now in the process of branding everything with the same look and feel of the main website, Our Shoutcast control system which can be found at http://www.shoutcast-media.co.uk is now complete and looks exactly like our main site.

Still got a few things to iron out but in respect all customers can now use the system under the same look.

If you have any questions about this or anything else please do get in contact with us.

Eclipse 2000 continues to grow its client list by expanding products further with the use of Shoutcast Media. We have offered Shoutcast servers for the past few years but due to our lack of knowledge with the product we have only offered basic systems.

As we are now fully up to speed and have our new Unmetered UK bandwidth servers on huge 1Gbps ports we are now in a position to offer better servers with no buffering what so ever.

Also the standard control panel will be re-designed to match our current website. This will happen over the next few days.

For more information on our Shoutcast servers visit our website at http://www.eclipse2000hosting.co.uk/shoutcast.htm or why not have a listen to our online servers, http://www.shoutcast-media.co.uk

Today we have come across a problem with one of our domain name providers, this has caused some issues with sites not working.

The main reason is due to some domains are still looking at our old nameservers.

Please check all your domains using a WHOIS search which can be done under the domain name section on our website and make sure they are all looking at the following,

ns1.defaultnameservers.com

ns2.defaultnameservers.com

If your domain name is registered with us please open a support ticket so that we can make these changes for you.